Refund policy

Replacements and Refunds:

We want to meet your expectations to the fullest. This is why we value your satisfaction when purchasing any of our products or services.

If you received a flower arrangement in poor condition, please contact us immediately and have a photo on hand.

Because the vast majority of our products are short-lived or perishable (depending on each floral arrangement or balloon), our replacement and refund policy establishes that any defect in your order must be reported immediately or within the next 2 calendar days, otherwise, it would not apply.

In the case of balloons, we strive to provide a detailed description of the specifications of each one and its approximate floating time.

In order for purchased products to be eligible for replacement or refund, they must be in the same condition as you received them (in their original packaging, if applicable). If a fragile product arrived in poor condition, we will replace it. Please note that in most cases, delivery drivers send photographs of our deliveries to our office for quality control.

Flowers, like the balloons we sell, are fragile products, which is why you must take the best care to ensure they do not suffer damage.

If you are dissatisfied you can opt for the replacement of the product, receiving credit for a future purchase or applying a refund of the value of the product through the method used to make the purchase in the next 5 calendar days.

To make a claim, please contact us first by phone (for greater agility) and if necessary send or have the products delivered to any of our branches listed on our website during published business hours. Cases are reviewed the same day and a resolution is given promptly.